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Customizable Zoho Solutions (Civil And Construction)

Integrated hires

Fully extendable web portal that allows this SaaS provider to deliver customised solutions from a pre-built system. Double Yolk led the entire UI/UX redesign which included an additional admin web portal. This new portal allowed admin users to capture and view and articulate insightful (PII).

Challenge

Lack of clean styling throughout the web portal.
No feature that allowed admin staff to update and view current clients’ jobs/tasks.
Large scalability issues due to a single-tenanted des.
Missing an offline mobile application that remote field staff desperately needed.
The current system required extensive effort to expand the base-level solution.

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Solution

Additional resources are now available for the client to take on more customers without any new hires.
Future-proofing the business with a clear path to exponential profits.
Improved customer satisfaction due to the offline access that was not available on the web version.
The new internal Zoho build documentation resulted in huge productivity improvements for developers.

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Client impacts

Aligned brand redesign across the mobile app and both web portals.
A mammoth architectural refactor that allowed migration away from a single-tenanted design.
Offline cross-compatible mobile application that gave instant access to all field staff.
One engineer with limited domain knowledge can now follow streamlined documentation to extend custom Zoho builds.

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